Delete your NextLocator account
You can ask us to delete your NextLocator account and the data connected to it at any time. It takes four steps, and your data is deleted within 30 days of confirming the request.
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Cancel your subscription
If you pay for NextLocator, cancel in the subscription settings of Google Play or the App Store. Deleting your account doesn't cancel it.
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Send a deletion request
Use the contact form with the topic “Delete my account”. Include the phone number or email address you sign in with, so we can find your account.
Request account deletion -
Confirm it's your account
We reply by email to check that the request comes from the account owner. This stops anyone else from deleting your account.
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We delete your account
You're signed out on every device and your account is closed. Your data is deleted within 30 days.
What is deleted
- Your profile: name, phone number, email address and profile photo.
- Your latest location and your whole location history.
- Circles you created, with their saved places. Their members lose access to them.
- Your membership in other people's circles.
- Place alerts and SOS alerts connected to your account.
- The notification tokens and device records for your phones.
What we keep, and why
| Data | Why we keep it | For how long |
|---|---|---|
| Purchase records | Tax and accounting law | As long as the law requires |
| Your deletion request and our reply | To show the request was handled | 12 months |
Can't sign in any more?
You can still ask for deletion. Send the request from the email address or with the phone number that was on the account, and we'll work out how to confirm it's yours.
Questions
Read the privacy policy, or email support@nextlocator.app.